Effective date: 2 October 2026
This Privacy Policy explains how Feyora Wears handles information when you visit feyorawears.com, shop with us or contact our team. For privacy questions or requests, contact us on WhatsApp at +92 327 6537226.
1. Information we collect
- Order and delivery information: your name, telephone number, email address, billing and delivery addresses, products ordered, order notes, transaction status and purchase history.
- Support and return information: your messages, order references, photographs or videos you choose to provide, and details needed to assess an exchange, complaint or refund. For an approved refund, this can include the receiving bank or mobile-wallet details.
- Account information: login and profile details if you use an account. You can currently shop as a guest.
- Technical and browsing information: IP address, browser and device information, pages requested, timestamps, security logs, cart/session identifiers, referring websites and campaign information. Some of this is collected through cookies and similar technologies.
- Optional submissions: information you choose to submit through a subscription form, review or comment feature where available.
Only provide information needed for your request. Do not send payment-card details, passwords, PINs or one-time passwords through WhatsApp or an order note. Cash on delivery is currently the enabled checkout payment method; we do not ask for card numbers in that checkout.
2. How we use information
- To process and confirm orders, arrange delivery, maintain your shopping basket and provide order updates.
- To answer questions and manage exchanges, refunds and complaints.
- To administer accounts, maintain records, prevent misuse, investigate security issues and meet applicable legal obligations.
- To understand which sources lead to orders and improve the website and shopping experience.
- To send optional promotional communications where you have subscribed or otherwise given any permission required for that communication.
Providing the information needed for an order allows us to fulfil it. If you choose not to provide necessary contact or delivery information, we may be unable to complete your purchase.
3. Cookies and order attribution
Our WordPress and WooCommerce store uses cookies and similar browser storage for basket contents, customer sessions, login functionality and website operation. Examples include WooCommerce basket cookies and a customer-session identifier. Blocking these can affect the cart, checkout or login.
WooCommerce order attribution is enabled. Its Sourcebuster cookies record referral or campaign information, session activity and device details to help identify how an order originated. These cookies generally last for the browser session; its session activity cookie normally lasts around 30 minutes. When you place an order, relevant attribution details are saved with that order.
You can remove or block cookies through your browser settings. This may limit website functionality. For technical details, see WooCommerce cookie information and order attribution information.
4. Who receives information
Access is limited to the people and services needed to operate the store and handle your request. Depending on the transaction or feature you use, recipients include:
- Authorised store staff and service providers who support orders, customer service, accounting or site administration.
- Delivery and logistics providers, who receive the name, address, telephone number and order details necessary to deliver a parcel and collect cash on delivery.
- Website hosting, storage, security and email service providers. Hostinger services, including Hostinger Reach, are integrated with this website.
- Banks or mobile-wallet providers used for an agreed refund.
- Professional advisers, authorities or other recipients when disclosure is required by law or necessary to investigate fraud or protect legal rights.
We do not sell or rent customer personal information. Service providers may process information on systems outside Pakistan, where data-protection laws may differ. Their own privacy terms also explain how they handle information within their services.
5. WhatsApp, subscriptions and public submissions
If you choose to contact us through WhatsApp, that service receives and processes information under its own privacy terms. We use the messages and contact details you send to handle your enquiry. The WhatsApp link is optional; it opens an external service.
Hostinger Reach supplies subscription and email-marketing functionality. If you submit a subscription form, the details you enter may be stored in that service to manage your subscription and send the communications you requested. Marketing services may also record email delivery, opens and link clicks to measure campaign performance.
You can stop promotional messages by using the unsubscribe link where provided or by contacting us. This does not stop essential messages about an order, refund or security matter. Placing an order is not, by itself, permission for unrelated marketing.
If you submit a review or comment, your displayed name and the content may be public after approval. Do not include your address, telephone number or other private information in a public submission. Where a Gravatar profile image is displayed, a hash derived from your email address may be sent to that service.
6. Retention and security
Order, support and refund information is kept for as long as reasonably needed to fulfil purchases, handle disputes, maintain business records and satisfy applicable legal or accounting requirements. Account information is retained while the account remains in use and as otherwise needed for those purposes. Published reviews or comments may remain until removed.
The appropriate retention period depends on the type of record, its purpose and any legal obligation; we do not promise immediate deletion of every record after a purchase. Backups and records needed for unresolved disputes may remain after an account or public submission is removed.
We use reasonable access controls and technical and organisational measures to protect information. No website, device or transmission method can be guaranteed completely secure. Keep your login details private and contact us if you suspect a security problem involving your account.
7. Your choices and requests
You may contact us to request access to, a copy of, correction of or deletion of personal information we hold about you, or to stop optional marketing. The rights available depend on applicable law. We may need proportionate information to verify your identity before releasing or changing records.
We may retain information needed for an active order, a dispute, security, accounting or a legal obligation. If we cannot fulfil a request in full, we will explain the reason. Use +92 327 6537226 on WhatsApp and identify your message as a privacy request.
8. Children and external websites
Purchases should be made by an adult or with a parent or guardian placing the order. We do not knowingly seek personal information from children for marketing. If you believe a child has provided information without appropriate authority, contact us so we can review it.
External links and services have their own privacy practices. Review their policies before providing information to them.
9. Policy updates
We will update this page when our practices change and show the new effective date. Where applicable law requires additional notice or permission, we will provide it. Our Terms & Conditions explain orders, exchanges, cancellations and refunds.