Effective date: 2 October 2026
These Terms & Conditions apply to purchases from Feyora Wears at feyorawears.com. Please read them before placing an order. Our exchange, claims and refund rules are included below. Nothing in these terms removes any rights that applicable consumer law gives you.
At a glance: Request an eligible exchange within 7 calendar days of delivery. Keep unstitched fabric uncut, unused and unwashed. We do not refund change-of-mind purchases, but verified faulty, damaged or incorrect orders qualify for a replacement or refund as explained below.
1. Shopping with Feyora Wears
You must be legally able to enter into a purchase contract, or have a parent or guardian place the order for you. Provide accurate contact, delivery and order details, and use this website lawfully. Keep any account login details confidential and tell us if you suspect unauthorised use.
2. Product details and photographs
Read the description of the individual item before ordering. Suits described as unstitched are supplied as unstitched fabric. Only the pieces expressly listed are included; stitching, model accessories, jewellery and styling additions are excluded unless specifically stated.
Some product images are AI-generated styling visualisations of a stitched outfit. Screen settings and lighting can also cause minor colour differences. These explanations do not excuse a materially different design, colour or fabric, a missing listed component, or a defective product. Ask us about any detail that is important to your purchase.
Where an item is described as a replica or has a supplier catalogue reference, it is not represented as an original product of that referenced brand. Catalogue references do not imply sponsorship, approval or affiliation.
3. Prices, payments and order confirmation
Prices are shown in Pakistani rupees (PKR). The checkout shows the product total, any delivery charge and any applicable tax before you place your order. Use the payment methods offered at checkout; cash on delivery is currently available. Pay only the amount confirmed for your order.
An automated order acknowledgement confirms that we received your request. An order is accepted when we confirm acceptance or dispatch it. Products remain subject to availability. If we find a stock shortage, pricing error or a problem with order details, we will contact you before proceeding. We will not increase an agreed price without your consent.
Prices and offers may change for future purchases. If we cannot fulfil an order and cancel it, we will refund any amount already paid for the cancelled order.
4. Delivery
We currently deliver within Pakistan, subject to courier coverage. Delivery charges and available options are shown at checkout. Any dispatch or delivery estimate provided is an estimate unless we expressly agree otherwise. Public holidays, remote locations and courier disruption can affect delivery times.
Provide a complete address and reachable telephone number. Contact us promptly about a delayed, missing or damaged parcel; we will help investigate and arrange an appropriate resolution. International delivery is not currently offered through our checkout.
5. Order cancellation
You may request cancellation before dispatch by contacting us with your order number. Once a parcel has been handed to the courier, a change-of-mind cancellation is no longer available under our store policy; the exchange and claims rules below apply. This does not remove any cancellation or refund right required by law.
We may cancel an order where stock is unavailable, a material pricing or technical error prevents fulfilment, necessary details cannot be confirmed, or there is a reasonable concern about misuse. We will notify you and refund any payment for the cancelled order.
6. Seven-day exchanges
To exchange an item because you prefer another design or colour, contact us within 7 calendar days of delivery. Eligibility is based on when you contact us, rather than when the returning parcel reaches us.
- Unstitched fabric must be uncut, unstitched, unused, unwashed and unaltered.
- Return all supplied pieces, original product packaging and attached tags in their original condition.
- Provide your order number or another valid proof of purchase.
- Any item-specific exclusion from change-of-mind exchanges must have been clearly disclosed before purchase. Sale or promotional items are excluded only where such an exclusion was disclosed.
You can choose an available replacement of equal or higher value. Your exchange credit is the amount actually paid for the returned product, after discounts. If the replacement costs more, you pay the difference. We do not offer change-of-mind cash refunds or lower-value exchanges.
Please inspect fabric and all pieces before cutting, washing or taking them to a tailor. Alteration, misuse or damage caused after delivery can make an item ineligible for a change-of-mind exchange. These conditions do not automatically prevent a claim about a genuine hidden defect.
7. Faulty, damaged, incorrect or incomplete orders
Please report a visible problem as soon as possible, preferably within 48 hours of delivery, with your order number, a description and clear photographs. This is a request for prompt reporting, not an automatic rejection of genuine defects discovered later. Stop using or altering the item once you notice an issue.
An unboxing video can help us assess a claim, but it is not mandatory. We also consider photographs, packaging details and other reasonable evidence. Keep the product and packaging where possible while we investigate. Claims involving sale items are assessed on the same basis as other faulty, damaged or incorrect orders.
For a verified claim, we will offer the correct or defect-free replacement. If that replacement is unavailable or cannot be supplied within a reasonable time, we will refund the affected product rather than require you to accept an unrelated item or store credit. Where applicable law requires a different remedy or gives you a choice, those rights apply.
8. Return delivery charges
There is no separate exchange administration fee. For a change-of-mind exchange, you pay the return courier charge and delivery of the replacement. The original delivery charge is not refunded for a change-of-mind exchange.
For our error or a verified defect, Feyora Wears covers reasonable return and replacement delivery costs using the return method agreed with you. If the whole order is returned for that reason and refunded, the refund also includes the original standard delivery charge. We will explain any shipping reimbursement before you send the parcel.
9. How to request an exchange or refund
- Contact us on WhatsApp at +92 327 6537226 with your order number, product code and the reason for your request. Include photographs where relevant.
- Wait for our return instructions and return address. Do not send the parcel to a supplier or manufacturer.
- For an approved change-of-mind exchange, dispatch the complete item within 7 calendar days of approval. Use a trackable courier and retain your dispatch receipt.
- We will inspect the returned item and tell you the outcome. If a request is refused, we will explain why.
We aim to inspect and dispatch an approved replacement within 3–5 business days after receiving the return. Courier transit time is additional. We aim to initiate an approved refund within 7–10 business days of approval, and will tell you about any delay. Business days exclude weekends and public holidays in Pakistan.
Refunds are made through the original payment method where possible. For cash-on-delivery purchases, we will agree a bank or mobile-wallet transfer with the purchaser. Your bank or payment provider may require additional processing time. We will never ask for your account password, PIN or one-time password.
10. Website content and privacy
Website content belongs to Feyora Wears or the relevant rights holder. Do not reproduce or commercially use content without the required permission. Do not interfere with the website, submit fraudulent orders or attempt unauthorised access.
Our Privacy Policy explains how customer and visitor information is handled. Agreement to these purchasing terms does not by itself sign you up for promotional messages.
11. Applicable law and changes
These terms are governed by applicable laws of Pakistan, subject to any mandatory rights that apply to your purchase. Nothing here excludes liability or a consumer remedy that cannot lawfully be excluded. Any dispute may be brought before the court or authority with lawful jurisdiction.
We may update these terms for future purchases and will show the revised effective date on this page. The terms provided when you placed an accepted order continue to apply to that purchase unless a change is required by law or agreed with you.
12. Contact
For orders, exchanges, claims or questions about these terms, contact Feyora Wears on WhatsApp: +92 327 6537226. Please request return instructions before sending any parcel.